Due to the COVID-19 pandemic, there may be delay in receiving your order. Thank you in advance for your patience.

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

FREE STANDARD SHIPPING | All Orders $75+

We offer FREE shipping to the US (Lower 48 States) and Canada on all orders of $75 or more after any discounts or promo codes are applied. Inventory availability may affect delivery time. Additional fees or shipping restrictions may apply for other US addresses, the final cost will be calculated at checkout. Shipping methods may vary based on countries and addresses.

Shipping Method

Estimated delivery time

Rate

Standard Shipping

4 – 7 business days

FREE for orders $75+

$9.99 on orders $75 or less

Expedited Shipping

2 – 4 business days

$19.99

Express Shipping

1 – 3 business days

$29.99

 

Once your order arrives, please examine it for any damages that may have occurred during shipping. If a product is damaged during transit, we sincerely apologize about these unforeseen events which beyond our control. Please contact our customer service within 48 hours upon receipt to report the damages.

 

Return Policy

If a product purchased from Ventray.com does not meet your expectations, you may return it within 30 days of purchase for a full refund. The item must be packaged and in original condition (unused, unmarked, and in saleable condition).  Any opened and/or used items are not eligible for return except for product defects.

Please note that Ventray offer warranty service to our customers who require help with their products

Return Process

  • For all returns, please contact us at support@ventray.com within 30 days of purchase and obtain a Return Merchandise Authorization (RMA). Returns with not be accepted without an RMA number.
  • All returned products must be accompanied by all original packaging and accessories including all warranty cards and product manuals. Missing contents will result in a reduced credit amount.
  • Customers are responsible for shipping charges except for product defects or a shipping error on our part.
  • Late or Damaged Returns - Please ensure that you return the product within 10 days of receiving the return confirmation. Your return item must be properly packaged, secured to prevent any damage during transit. Please use original packaging or a sturdy box with proper padding and sealing before sending out the return package. A 20% restocking fee will be assessed if products are damaged, missing accessories/parts/manuals, or returned late.

* All Ventray accessories, BabyGrow products and refurbished products are final sale (no returns).

* For items not purchased directly from Ventray.com, please contact the vendor you purchased from for their return policies.

Refunds

  • Once your return is received, our service team will inspect the product and based on the requirements listed above. Once approved, we will email and notify you regarding your refund as soon as possible.
  • A refund will be processed through your original method of payment within 10 business days following return approval.

If you have any questions with your order or Ventray products, please contact our customer support. Provide your name and order number when applicable.

 

Email: support@ventray.com

Phone: +1(855)778-8286

Hours: Monday to Friday 9:30 AM to 6:00 PM EST (6:30 AM to 3:00 PM PST)

 

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