EL-GRILL Deep Plate

COVID-19 UPDATE

Due to the COVID-19 pandemic, we are closely following the safety guidelines from public health organizations and working hard to ship our orders as soon as we can while maintaining a safe distance.

However, we are unable to guarantee the originally estimated date due to each region's potential shipping carrier or logistics delays.

The health and well-being of our customers and colleagues are always the first. As always, we will continue to try our best to keep our customers and employees happy and healthy.

Thank you in advance for your patience as we are experiencing a higher volume of orders and inquiries than usual.

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

FREE STANDARD SHIPPING | All Orders $75+

We offer FREE shipping to the US (Lower 48 States) and Canada on all orders of $75 or more after any discounts or promo codes are applied. Inventory availability may affect delivery time. Additional fees or shipping restrictions may apply for other US addresses, the final cost will be calculated at checkout. Shipping methods may vary based on countries and addresses.

 How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you have any questions with your order or Ventray products, please contact us at support@ventmere.com with your name and order number, and we will look into it for you.

Return Policy

During COVID-19, we only offer a full refund for orders that are unopen after 30-days. We are doing this as a precaution for our staff and our customers who purchase refurbished units. We still offer our warranty service for our Ventray products to provide service to our customers who require help with their product.

BabyGrow Return Policy

All Babygrow purchases are final sale during COVID-19 until further notice. We do not accept returns for Babygrow as a safety precaution for our employees, parents, and children. We still offer our warranty service for Babygrow to provide service to our customers who require help with their product.

Ventray Accessories Return Policy

All Ventray accessories are final sale (no returns) during COVID-19 until further notice.

Products Ineligible for Return

Any opened and/or used items are ineligible for return at this time due to COVID-19. It is always our top priority to serve all our customers as best we can while ensuring everyone's safety. We appreciate your patience and understanding during this challenging and uncertain time.

Disclaimer

During the holidays, we try our best to deliver expedited parcels but there may be a chance your parcel will not be delivered on time. In cases like this, please contact us and we'd be happy to refund the expedited shipping costs. Thank you.

Your Ventray appliance is covered by a one-year limited warranty from the date of purchase unless otherwise specified. Should your Ventray product have a defect in product material or workmanship within the first year of purchase, Ventray will be happy to arrange to have your original product returned to us, and deliver an identical or comparable replacement to you.

Please make sure you register your Ventray product as soon as you purchase it.  Register now.

Learn more about Ventray BabyGrow Warranty and Refurbished Product Warranty.

Please follow these instructions to receive faster services

1. Note the product model number and serial number. These numbers are usually located on the box of the original packaging of the Ventray Product. If you do not find the serial number, please provide the original purchase receipt.
2. Have the original or a copy of the sales receipt ready.
3. Contact Ventray, email us at ventrayusa@ventmere.zendesk.com, let us know which part or what difficulties you are experiencing with our Ventray Product, so we can assist you.
4. Ventray may ship the replacement part or contact you with further information regarding the repair of the product and assist you with your return.

Requirements for Returning a Product

1. We offer 30-days return from delivery date, the item must be packaged and in original condition (unused, unmarked, and in saleable condition).
2. Ventray.com, Amazon verified purchases only: we accept returns of items purchased directly from www.ventray.com. We do not accept Ventray Branded products purchased from other resellers.
3. Original Packaging: The item must be returned in its original packaging (unused, unmarked, and in saleable condition) and include all accessories, parts, and manuals.
4. Damaged Returns: A 20% restocking fee will be assessed if products are damaged or are missing accessories/parts/manuals
5. International Support: if you purchased from Ventray.com but you are residing outside the United States or Canada, you will be responsible for all shipping costs to and from one of our service centres in the US or Canada.

Refunds

1. Return Approval Process: once your return is received, our service team will inspect the product and based on the requirements listed above. Once approved, we will email and notify you regarding your refund as soon as possible.
2. Processing Refunds: a refund will be processed through your original method of payment within 10 business days following return approval.

We understand return and repair can be frustrating, so please let us do our best to assist you, and we thank you for your patience in advance.

Ventray Return Policy

During COVID-19, we only offer a full refund for orders that are unopen after 30-days. We are doing this as a precaution for our staff and for our customers who purchase refurbished units. We still offer our warranty service for our Ventray products to provide service to our customers who require help with their product.

Babygrow Return Policy

All Babygrow purchases are final sale while the pandemic for COVID-19 is still in effect until further notice. We do not accept returns for Babygrow as a safety precaution for our employees, parents, and children. We still offer our warranty service for Babygrow to provide service to our customers who require help with their product.

Ventray Accessories Return Policy are all final sale

All accessories from Ventray are final sale during COVID-19 until further notice.

Products ineligible for return

Any opened and/or used items are ineligible for return at this time due to COVID-19.

It is always our top priority to serve all our customers as best we can while ensuring everyone's safety. We appreciate your patience and understanding during this challenging and uncertain time.