Please keep this manual for future reference. All pictures in this manual are for illustration purposes only. The actual product may differ. 

Household use only.

 

To avoid injury, read and understand the entire owner's manual before using this appliance.

IMPORTANT SAFEGUARDS

Important Notes:

To ensure safe use and prevent harm to yourself, others, or property:

• Strictly adhere to the following important safeguards.

• Failure to comply with safety warnings or improper use may result in accidents.

• This product is not designed for the following scenarios:

Use by unsupervised children or individuals with disabilities.

Children playing with the appliance.

 

Prohibited Actions:

• Household use only. Commercial use is strictly prohibited.

• Do not operate the product under no-load or overload conditions.

• Do not move the product or touch moving parts during operation to avoid injury.

• Do not hang the power cord over sharp objects or connect it to movable items.

• Do not use over tilted or unstable surfaces.

• Never place components in disinfected cabinets, high-temperature ovens, or boiling water.

• Do not insert fingers, utensils, chopsticks, or other objects into the feeding chute.

• Avoid using low-quality extension cords to prevent fire or injury.

 

Mandatory Requirements:

• Immediately stop using the product if the plug or any part is damaged. Seek professional repair or replacement at designated maintenance centers.

• Ensure the product is unplugged before disassembling, adjusting or servicing any components.

• If the power cord is damaged, it must be replaced by the manufacturer or authorized professionals.

• Keep children away from the product. Store it out of their reach. Elderly, disabled or inexperienced users must operate under supervision.

 

Potential Hazards Causing Injury:

• Do not use unauthorized accessories, as they may cause fire or injury.

• Do not use the product unattended.

 

Risk of Minor Injury or Property Damage:

• Confirm the power supply matches the product specifications (110-120V, 50-60Hz) before use.

• Ensure all components are clean before use to prevent residue corrosion or odors.

• Clean the product promptly after use.

• If the product fails to start, refer to the “Troubleshooting Guide” on the following page. If unresolved, contact authorized service centers. Do not disassemble the product yourself.

• This product is not suitable for grinding dry goods (e.g., dried soybeans, and rice).

• Maintain a minimum distance of 30cm between this product and other kitchen appliances.

• Clean the work surface before use and promptly after operation.

 

   Note:

To prevent the risk of electric shock, please unplug the unit from the power outlet when it is not in use or prior to cleaning. If the supply cord appears damaged, cease using it immediately and take it to a service center for repairs.

 

PARTS DIAGRAM

1	Jumbo Feed Chute	6	Juice Cup
2	Juicing Screw	7	Pulp Cup
3	Juicing Bowl	8	Pusher
4	Base	9	Cleaning Brush
5	Switch

USING FOR THE FIRST TIME

1. Remove all packaging materials, plastic bags, and labels.

2. Ensure the electricity supply matches 110-120V, 50-60Hz.

3. Clean the jumbo feed chute, juicing screw, juice cup, pulp cup, juicing bowl, and pusher with soapy water. Rinse and dry thoroughly.

NOTE: DO NOT IMMERSE THE POWER BASE UNIT IN WATER

4. Assemble the parts as instructed in the assembly section.

5. Connect the power cord to a power source.

The unit is ready to use now.

ASSEMBLING METHOD

Before assembling, ensure the unit is unplugged and the switch is set to the “Off” position.

1. Assemble the Juicing Bowl:

Align the juice bowl with the arrow-marked groove on the base unit. Press down gently to secure.

2. Assemble the Juicing Screw:

Align the outer flange of the juicing screw with the groove at the bottom of the juicing bowl. Press down gently.

3. Attach the Jumbo Feed Chute:

Open the flip cover. Fit the holes at the base of the feed chute onto the screw. Align the “▲” symbol on the lid with “ ” on the juicing bowl. Press down gently and rotate the lid clockwise until the “▲” symbol aligns with the  symbol.

4. Position the Juice and Pulp Cup:

Place the juice cup and pulp cup under the relevant spouts.

OPERATION INSTRUCTIONS

Notes: Before first use the product, please thoroughly clean all food-contact components.

Button Operation Guide: This product is equipped with a safety lock. It will not function unless the lid is securely closed.

ON: Gently press it, the product starts to work. To stop midway, press the “R” button.

R: If residue is stuck, press and hold the “R” button to reverse. Release the button to stop reversing. Press the “ON” button to resume normal operation.

 

1. Connect the power to the unit

2. Confirm that all parts are correctly assembled.

3. Ensure the machine’s switch is in the “Off” position.

4. Position the juice and pulp containers appropriately.

5. Ensure the juicer spout cover is closed.

6. Prepare the fruits or vegetables by cutting them.

7. Feed the prepared ingredients into the chute.

8. Turn the switch to “On” to start juicing.

9. Only use the provided pusher to press the food down.

10. If good gets stuck, switch to the “R” position immediately.

 

NOTE:

1. Please refrain from using the juicer continuously for more than 20 minutes.

2. This juicer is not suitable for commercial use.

OPEN & CLOSE OF JUICER SPOUT COVER

For an optimal juicing experience, we recommend keeping the juicer spout open to allow fresh juice to flow out immediately after extraction, ensuring that the pulp remains separated from the juice.

BENEFITS OF DRIP-STOP COVER:

1. To stop dripping at the end of the juicing process, making kitchen cleanup easier and preventing residual juice from leaking out.

2. To mix the juice with different fruits and vegetables.

USAGE TIPS:

1. Remove hard pits or seeds before juicing to avoid damaging the juicer.

2. Start with harder fruits when making mixed juicers, followed by softer ones.

3. Allow the juicer to run for 30 seconds after the lasting ingredient is added.

ATTENTION:

This juicer isn’t suitable for very hard or fibrous fruits or vegetables like sugarcane. Avoid juicing fruits that are dense in fiber, such as avocados, bananas, figs, mangos, papayas, dragon fruits, seedless grapes and strawberries. They will clog up the stainless-steel sieve.

DISASSEMBLING METHOD

NOTE: If the juicer is overheated, it will automatically shut off to protect the machine. In this situation, please switch the juicer off by selecting the “Off” option. Allow the juicer to cool down for 10 minutes before turning it back on.

 

To disassemble the unit after use and before cleaning. Please turn the juicer to the “Off” position and disconnect the juicer from the power source. Then, please follow the steps below:

1. Remove both the juice and pulp cups.

2. Before disassembly, be sure to open the feed chute lid. Remove the chute. Turn the chute anti-clockwise until the “▲” symbol aligns with the symbol.

3. Pull out the juicing screw. If it’s tight, gently wiggle it while pulling.

4. Lift the juicing bowl vertically to remove.

CLEANING & MAINTENANCE

1. Unplug the juicer and turn it off.

2. Wash the disassembled parts with water. If the meshes are clogged with pulp, please use the provided cleaning brush to remove it.

IMPORTANT:

Please wash the juicing parts immediately after each use to prevent the pulp from sticking tightly to the Juicing Bowl and Juicing Screw. This will help maintain the efficiency of disassembly, cleaning, and juicing performance.

Attention:

• Do not use iron wire brushes or abrasive tools.

• Avoid using water hotter than 40°C.

3. In case there are any residues remaining in the mouth of the pulp spout, please pull out the compression silicone and clean it under running water.

PRESS THE COMPRESSION SILICONE TO CLOSE IT PROPERLY AND TIGHTLY AFTER CLEANING.

4. To clean the compression silicone in the juicing bowl:

a. Turn the juicing bowl upside down for easier handling, push the compression silicone out with your thumb, and clean it with water.

b. After cleaning, please put it back in the center hole. The small, ribbed surface should face upward. Make sure the groove of the compression silicone well fits in the juicing bowl.

c. The flat side of the compression silicone should be inside, while the ribbed side is outside the juicing bowl.

5. Wipe the base with a damp cloth.

6. After cleaning, dry all parts and store in a dry, cool place.

DEEP CLEANING OF JUICING SCREW

1. First, use one side of the cleaning brush to remove any remaining pulp from the inside of the juicing screw.

2. While rinsing with water, use the side with the brush head to clean the inside of the juicing screw.

STORAGE

1. Clean and maintain the unit as instructed before storing.

2. Organize the power cord.

3. Store out of children’s reach,

4. Keep the unit and its accessories in a dry, cool place.

NOTE: Please ensure that the unit and its parts are dry before storing them.

USEFUL TIPS

Item	Warning	Reason
1	Avoid ice cubes.	They are too hard and could damage the juicer.
2	Avoid dry and hard ingredients.	It could damage the juicer parts.
3	Ingredients with long fibers should be cut into 5-10cm	Long fibers can clog the spout.
4	Remove seeds from seeded fruit	Hard seeds can damage the juicer
5	Only use the provided pusher	Others could damage the juicer.
6	Do not run the machine continuously for more than 20 minutes.	Excessive working time causes the motor to heat up and the motor is easily damaged.
7	Avoid reusing juiced pulp	It can clog ejection system.
8	Do not put in fruits soaked in wine, honey, sugar etc.	It causes the lid of the juicing cup not to open
9	Avoid inserting spoons or chopsticks into the chute or spouts.	They can damage the juicer
10	Drink the juice as soon as possible after it is extracted	The juice oxidizes easily after extraction and should not be stored for a long time
11	During the juicing process, the machine has a friction sound	Fruits and juicing cups sometimes produce friction sound, it’s normal.
12	Slight deformation of the juice bowl during juicing	Larger fruits and vegetables may cause deformation. After stopping the machine from returning to normal.

TROUBLESHOOTING

Trouble	Solutions
Fails to start	• Ensure the power cord is properly connected. • Verify the feed chute is securely installed. • Confirm the appliance is assembled according to the manual. • If unresolved, contact customer service.
The feed chute cannot be opened	• Check if the juicer cup contains excessive pulp residue. If yes, press the “On” button to discharge residue. • Inspected for hard objects stuck inside. If detected, press the “R” button to return them to the feeding chute. • If unresolved, contact customer service. Do not attempt to force it open.
The machine stops during the operation	• Check if overloaded or oversized ingredients were added. Press and hold the “R” button to eject ingredients, then chop them smaller before restarting. • If unresolved, contact customer service.
Leakage from the base of the juicing bowl	• Ensure the silicone sealing ring at the cup’s center is properly seated. • If the seal is correctly installed, avoid overfilling ingredients, which may stretch the seal and cause leaks. • If unresolved, contact customer service.
The juicer bowl deforms/vibrates during use	• Minor vibration or slight deformation during operation is normal and not a malfunction. No action is required.

SPECIFICATIONS

What’s in the box

Juice Cup, Pulp Cup, Juicing Screw, Cleaning Brush, User Manual, Recipe Book

Product	Ventray Masticating Juicer
Model	Ventray Max 120
Voltage	110-120V, 50-60Hz
Power	250W
Juicer Cup Capacity	900ML
Pulp Cup Capacity	800ML
Feed Chute Size	120mm /4.7IN
Dimension	196*167*428mm / 7.7*6.6*16.9 IN
Net Weight	3.82kg / 8.42 lbs